An extreme Deep Dive in your Business through Intricate Assessment
We provide a 360-degree assessment of your aftersale business processes. The assessment is a comprehensive process of over 6 days, after which a well-measured action plan is shared with the team. This activity will help you realign your entire after-sales business’ goals and initiate corrective actions well in time
We conduct our assessment in the following areas
We conduct our assessment in the following areas
BUSINESS CAPACITY MAPPING
We assess your capacity to deliver in terms of work units, infrastructure, and market dynamics
BUSINESS DEVELOPMENT PROCESSES
We assess your customer retention measures and activities in order to increase business penetration
CRM PROCESS ASSESSMENT
We assess the data management, utilization, and efficiency of the processes
RECEPTION AND DELIVERY PROCESSES
We validate the processes that involve revenue generation and customer experience
PRODUCTION PROCESSES AND QUALITY
We validate the speed and quality on the shop floor processes
SALES PLANNING
We determine whether your target planning is in line with your business objectives, thereby assessing them in terms of revenue
SPARE PARTS BUSINESS PROCESS AND PLANNING
We undertake the stock assessment, inventory planning, and inventory rotation
CUSTOMER RETENTION MEASURES
We assess the activities you are conducting for customer retention
WORKFORCE SKILL ASSESSMENT
We assess and analyze the overall need for training or modifications within the workforce